Canada - Shipping and Local Pickup
Carrie's Closet resides in Calgary, Alberta Canada. I ship expedited tracked shipping with Canada Post to all Canadian locations through CarriesCloset.ca. I offer flat rate shipping, so whether you order one item or 20 items, the flat rate shipping is the same. In Canada, flat rate shipping is dependant on your province.
- Alberta $5
- Sask BC $6
- Manitoba/Ontario: $7
- Quebec / Maritimes $8
- Yukon and Territories $10
Local Pickup is no longer offered. For Calgary-based customers, please come by the trade show and pop-up events offered to purchase product in person. Truthfully this is a commitment that I have made to my family that I would no longer have retail clients in our home. I do have a warehouse in the NE now that I will offer pop up weekends during periods of time when there is little trade show activity to accommodate local ladies that do not wish to pay shipping for Calgary delivery. I also open the warehouse evenings by appointment.
US and International Shipping
Calgary is a few hours from the United States border. I have since partnered up with another firm that mails packages via USPS, which translates to much better postal rates for my US and International customers.
Deliveries to the United States for shipping will happen every three days and you will receive a tracking number at the time that you order.
In North America, you can expect to receive your package within 2 - 9 days from the time you place your order.
Shipping outside of North America could take up to 3 - 6 weeks.
INTERNATIONAL CUSTOMERS OUTSIDE OF NORTH AMERICA: BE ADVISED THAT WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS, DUTIES OR IMPORT TAXES. $20 only covers postage not customs or import taxes. I also have no idea what the taxes will be for your country. Please contact your local customs office.
Frequently Asked Questions - Shipping
When will my package arrive?
I do not know exactly when your package will arrive, but I provide you the tracking number when I fulfill your order so that you can track the progress of your package. Be advised that it can take up to 24 hours for tracking updates. It is not uncommon that I get an notification at 2 a.m. that a package in the United States has been delivered. I am confident that the mailman did not show up at your door in the middle of the night. So be advised tracking is not instantaneous, but it should give you a good indication of where your package is, and when it will arrive.
I cannot, and will not guarantee that your shipment will arrive on, or before a certain date. I have shipped economy and have had items arrive extremely quickly, and I have shipped expedited services and have had product after their expected arrival date which resulted in disappointed customers when they pay a premium for expedited service.
What I am happy to do is give you guidance based on experience. If you would like a ballpark of how long deliveries have taken in your area, please email me and I am happy to share that information.
What if I want an idea in advance of my order in Canada?
In order to check how long it will take in Canada out this handy dandy postal rate calculator. My postal code is T2C 3T2 out of Canada. I fulfill orders within 1 day during weekdays. I do not fulfill order on weekends.
Can I pay for faster service?
All shipping services offered are available at checkout when you enter your address. Services vary depending on your location.
What I can control: I can purchase the service you want and to get the package to the post office same day, or next day (depends on what time you place the order) in Canada with a tracking number so we can both watch how everything unfolds.
What I cannot control: Anything that happens between my home and yours. No matter what you pay, I cannot control this and trust me, I have seen this go very well and very badly. I don't want to lose your business over postage issues,so please consider your choice to use ecommerce rather than a retail outlet when there are critical timing considerations. I do offer Gift Cards, which are electronic and emailed to you instantly, so they are never late.
The good news: This process works smoothly the majority of the time.
At Christmas: Volumes are high, and delays are to be expected.
Stats! The track record: Approximately 2 out of 75 packages have arrived late in the last 3 months. 73 packages arrived without timing issues. We have had very few (2 packages in two years) go missing out of over 3,000 shipments in 18 months. The odds are in our favor, but the two customers who had gifts for loved ones arrive late would disagree, so remember this is not a perfect system -- but pretty darn close!
The better news: I am absolutely thrilled to now be able to offer better rates on tracked shipping through USPS and more options to customers all over the world.
To avoid disappointment, choose our standard shipping, and watch your package travel from my post office to yours.
I will accept returns for products that are unworn that are the wrong size, or were damaged upon receipt. The last thing I want is an unhappy customer. Returns are disappointing for both of us, so I will keep bringing in high quality items, if you promise to ask any questions you require to ensure you are getting the right product and the proper fit. That way, unhappy customers and returns are the exception, not the rule. Any returns, or questions about products from Carrie's Closet should be directed to Carrie directly at firstname.lastname@example.org or to Carrie directly at 403-620-9487 (call or text message). Tell me what it will take to make any product issues right.
What My Commitment Is
It benefits us both to have you out there rocking your clothing and telling everyone that you got them at Carrie's Closet. I will happily exchange or refund any unworn product (tried on is no problem) for any reason, or no reason at all, as long as it is unworn.
Returns are an unhappy moment for both the customer and the retailer. There's no way to avoid it, but I want to minimize that disappointment, so I have made the the following commitment to my customers.
1. I provide measurements on all clothing in my collection, in an effort to give you all the information you need to choose the correct size. Different manufacturers have different measurements and fabrics. Your best practice is to compare the measurements on the web page against your favorite fitting leggings at home. Every style is measured laying flat, in inches, un-stretched. Also, check the label of your favorite leggings. Are they cotton or polyester? High rise or low rise? I have provided all this information for you to stick with what you love (or avoid what you hate).
2. I have invested in photographs of real women wearing my leggings, not supermodels. I don't have pictures for all styles, but I have been cycling through the styles and getting photo shoots done in local Calgary women, in all shapes and styles, so that you can see how they look on ladies - not only on mannequins in perfect lighting.
3. I have laid out my website both by style (skulls, cosmic, etc), and also by Brand (K Too, Cemi Ceri, etc.). If you know that you are hawt hawt in a K Too Medium, search for K Too on my website to see the entire collection.
4. I am transparent. My email, address, phone number and all social media links are provided to each and every customer on my invoice. If you need to reach me to return a product, or to discuss any issue, I am easy to find and I am motivated to resolve it.
Shipping Charges with Returns
Shipping charges are the responsibility of the buyer. If you do not wish to keep your item that you purchased from us and would like to to return it, its no problem at all. However, it will be the responsibility of the customer to return the product back to me.
What if Carries Closet Screws Up?
Admittedly, it has happened. I have packed and shipped an order with the wrong size or style. When it is my screw up, I will abssolutely pay the expenses. Buyer's remorse, or "what was I thinking when I chose that style", I will still refund or exchange, but it is your responsibility to pay for shipping. In order to avoid that at all costs, as mentioned above, I have made every effort to give you all the information you need to make an informed decision with photos and measurements.
I can accept responsibility for the product and your happiness with the product. However, the one thing I cannot control isshipping delays, or the Customs clearing process. I do not offer refunds for shipping delays.
My aunt in Ontario shipped me a lovely Christmas gift the second week of December and paid the expense for a five day delivery, tracked, and I got it on January the 4th. Regardless of the fact that she paid for that service, and saw it was sitting in Calgary distribution centre for over a week in her tracking.
I had another situation where two ladies in Texas bought the same item, the same day (Dec 21st) and they lived 2 miles apart and they bought the same item for New Years Eve. One received theirs in time on December 30th, the other one was a few days late on Jan 2nd and she did not get her top in time. The route those two tops travelled on the tracking form were completely different (one did a detour from Chicago, THEN to Detroit, THEN back to Texas).
I also had a recent experience where a customer in Chicago received her package from me, through customs and on her doorstep inside of a week. A week!!! That exceeded my expectations, but that happens more often than not as well.
The good news, is that the post does an outstanding job and these instances are extreme and rare. However, those are VERY recent examples for me. The moral of the story is that I cannot guarantee delivery on a certain date. What I can do for you (and have done for customers), is I can look at previous orders in your province or state and give you the details of how long it took for an item to get from Point A to B and give you an educated guess based on the facts. But we both need to be aware that there is no guarantee. My advice on shipping, is to expect it to be on time, but be prepared for the possibilities of delays and be aware we are both in this situation together and I will work with you.
It is the responsibility of the buyer to pay all custom charges on international shipments. This is an additional cost, which we are both required to pay. I pay it when I import the products you buy, and you need to pay it when you order products from another country. I do not "hide" invoices, or declare merchandise as gifts, as this not only puts my company at risk, it also can delay a product clearing customs if the invoice is not present, and can further complicate insurance claims. Please know that every time you ask a small business to do this, you are putting them at a risk, and also potentially creating delays in receiving your product when purchasing information is not transparent. I will not be held responsible for delays in shipping. No expedited services are offered. Please do not order from me if you need a product by a certain date. Too much heartache for both customers and myself. Expect wait times of 3 - 8 weeks for international shipments.
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