Shipping and Local Pickup Options

 

 Shipping Deadlines for CarriesCloset.ca

Canada - Shipping and Local Pickup

Carrie's Closet resides in Calgary, Alberta Canada.  I ship expedited tracked shipping with Canada Post to all Canadian locations through CarriesCloset.ca.  I offer flat rate shipping, so whether you order one item or 20 items, the flat rate shipping is the same.  In Canada, flat rate shipping is dependant on your province.  

  • Alberta $5
  • Sask BC $6
  • Manitoba/Ontario: $7
  • Quebec / Maritimes $8
  • Yukon and Territories $10

Local Pickup is no longer offered. For Calgary-based customers, please come by the trade show and pop-up events offered to purchase product in person.  Truthfully this is a commitment that I have made to my family that I would no longer have retail clients in our home.  I do have a warehouse in the NE now that I will offer pop up weekends during periods of time when there is little trade show activity to accommodate local ladies that do not wish to pay shipping for Calgary delivery. I also open the warehouse evenings by appointment.

US and International Shipping

Calgary is a few hours from the United States border.  I have since partnered up with another firm that mails packages via USPS, which translates to much better postal rates for my US and International customers.  

Deliveries to the United States for shipping will happen every three days and you will receive a tracking number at the time that you order.  

In North America, you can expect to receive your package within 2 - 9 days from the time you place your order.

Shipping outside of North America could take up to 3 - 6 weeks.

INTERNATIONAL CUSTOMERS OUTSIDE OF NORTH AMERICA:  BE ADVISED THAT WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS, DUTIES OR IMPORT TAXES.  $20 only covers postage  not customs or import taxes.  I also have no idea what the taxes will be for your country.  Please contact your local customs office.  

Frequently Asked Questions - Shipping

When will my package arrive?

I do not know exactly when your package will arrive, but I provide you the tracking number when I fulfill your order so that you can track the progress of your package.  Be advised that it can take up to 24 hours for tracking updates.  It is not uncommon that I get an notification at 2 a.m. that a package in the United States has been delivered.  I am confident that the mailman did not show up at your door in the middle of the night. So be advised tracking is not instantaneous, but it should give you a good indication of where your package is, and when it will arrive.

I cannot, and will not guarantee that your shipment will arrive on, or before a certain date.  I have shipped economy and have had items arrive extremely quickly, and I have shipped expedited services and have had product after their expected arrival date which resulted in disappointed customers when they pay a premium for expedited service.  

What I am happy to do is give you guidance based on experience.  If you would like a ballpark of how long deliveries have taken in your area, please email me and I am happy to share that information.

What if I want an idea in advance of my order in Canada?

In order to check how long it will take in Canada out this handy dandy postal rate calculator.  My postal code is T2C 3T2 out of Canada.  I fulfill orders within 1 day during weekdays. I do not fulfill order on weekends.

Can I pay for faster service?

All shipping services offered are available at checkout when you enter your address.  Services vary depending on your location.    

DISCLAIMER 

What I can control:  I can purchase the service you want and to get the package to the post office same day, or next day (depends on what time you place the order) in Canada with a tracking number so we can both watch how everything unfolds.

What I cannot control:  Anything that happens between my home and yours.  No matter what you pay, I cannot control this and trust me, I have seen this go very well and very badly.  I don't want to lose your business over postage issues,so please consider your choice to use ecommerce rather than a retail outlet when there are critical timing considerations.  I do offer Gift Cards, which are electronic and emailed to you instantly, so they are never late.

The good news:  This process works smoothly the majority of the time.

At Christmas:  Volumes are high, and delays are to be expected.

Stats!  The track record: Approximately 2 out of 75 packages have arrived late in the last 3 months.  73 packages arrived without timing issues.  We have had very few (2 packages in two years) go missing out of over 3,000 shipments in 18 months.  The odds are in our favor, but the two customers who had gifts for loved ones arrive late would disagree, so remember this is not a perfect system -- but pretty darn close!

The better news:  I am absolutely thrilled to now be able to offer better rates on tracked shipping through USPS and more options to customers all over the world. 

To avoid disappointment, choose our standard shipping, and watch your package travel from my post office to yours.